Customer Stories

Real Results from Real Customers

Over 32 years and 3,000+ projects, we've built lasting relationships with businesses across the UK. Here's what some of them have to say.

What Our Customers Say

Feedback from businesses we've worked with across the UK.

Servicing & Maintenance

"ILEX have been supplying and servicing our machinery for over 15 years. Phillip and the team genuinely know their stuff — they've saved us from costly breakdowns more than once with their proactive maintenance advice."

James Whitfield

Whitfield Joinery, Yorkshire

New Machinery

"We needed a new edgebander quickly after our old machine failed mid-production. ILEX had the ME 309 installed and commissioned within a week. The difference in finish quality has been remarkable."

Sarah Brennan

Brennan Furniture, Manchester

Machine Moves

"Moving a full production line is a logistical nightmare — or it would have been without ILEX. They handled everything from disconnection to recommissioning. We were back up and running in two days."

David Okafor

Okafor Interiors, Birmingham

PLC Backups

"The PLC backup service has given us real peace of mind. We had a control unit fail last year and ILEX had us back up within hours rather than weeks. That alone has paid for itself many times over."

Mark Thornton

Thornton Shopfitting, Leeds

New Machinery

"Honest, knowledgeable and reliable. I've bought three machines from ILEX over the years and every time the advice has been spot on. They don't try to oversell — they recommend what's right for your business."

Claire Hutchinson

Hutchinson Kitchens, Newcastle

Servicing & Maintenance

"We've used ILEX for servicing across our entire workshop for the past eight years. Response times are excellent and the engineers clearly know what they're doing. Wouldn't go anywhere else."

Tom Gallagher

Gallagher Contract Furniture, Glasgow

Servicing & Maintenance

"After years of struggling to find a reliable company to answer the phone let alone turn up, we were referred to ILEX Machinery through another company and we haven't looked back. I have used ILEX Machinery for both service and breakdown and been impressed every time. Very knowledgeable with the old machinery right through to our newer stuff. But the main thing is they turn up on time and they do what they say they will. Great company."

Robert Spurr

HSL

HSL

In-Depth Case Studies

A closer look at some of the projects we're most proud of.

Full Factory Relocation — Joinery Workshop, North East
Machine Moves

Full Factory Relocation — Joinery Workshop, North East

The Challenge

A long-standing customer was relocating their entire production facility to a larger unit 12 miles away. The workshop contained eight machines including two edgebanders, a beam saw and a CNC drilling unit — all needing to be moved, reinstalled and recommissioned with minimal disruption to their order book.

Our Solution

ILEX planned the move over a single weekend. Machines were disconnected, loaded and transported on the Friday, with reinstallation and electrical reconnection completed on Saturday. By Monday morning, all eight machines were running and production had resumed.

The Result

Two days of downtime. Zero damage to machinery. The customer was able to fulfil all outstanding orders on schedule.

PLC Failure Recovery — Shopfitting Company, West Yorkshire
PLC Backups

PLC Failure Recovery — Shopfitting Company, West Yorkshire

The Challenge

A shopfitting company's Masterwood CNC drilling unit suffered a complete PLC control unit failure on a Tuesday morning. Without a backup of the machine's program, the manufacturer quoted six to eight weeks for a replacement unit and reprogramming — at significant cost.

Our Solution

ILEX had carried out a PLC backup on this machine 18 months earlier as part of a routine service visit. The backed-up program was loaded onto a replacement control unit sourced by ILEX within 24 hours.

The Result

The machine was back in production by Thursday afternoon. Total downtime: two and a half days. Estimated saving versus manufacturer route: over £8,000 and five weeks of lost production.

Masterwood ME 309 Installation — Furniture Manufacturer, Manchester
New Machinery

Masterwood ME 309 Installation — Furniture Manufacturer, Manchester

The Challenge

A growing furniture manufacturer needed to upgrade from a manual edgebanding process to an automated machine to meet increased demand. They had limited floor space and a tight budget, and needed a machine that could handle a variety of panel sizes and edge materials.

Our Solution

After a site visit and detailed discussion about production requirements, ILEX recommended the Masterwood ME 309. The machine was delivered, installed and commissioned within five working days, with full operator training provided on-site.

The Result

Production throughput increased by over 60% in the first month. Edge quality improved significantly, reducing rework and waste. The customer has since ordered a second machine.

32+

Years of Experience

3,000+

Projects Completed

UK-Wide

Service Coverage

100%

Independent Advice

Share these case studiesLinkedInFacebookX

Ready to Become Our Next Success Story?

Whether you need a new machine, a service contract or help with a factory move, we'd love to hear about your project.